Terms of Service
Please read these Terms carefully. They limit our responsibility to you. In particular: SLSBMB AI is sold only for business and professional use, never to consumers; every payment is final and non-refundable; the Service and everything it produces are provided "as is", with no guarantee of any result; you alone are responsible for your outreach and its legality; our total liability is capped and indirect losses are excluded; and Hong Kong law and the Hong Kong courts govern any dispute.
1. Who we are and what these Terms cover
SLSBMB AI is operated by SLSBMB Limited, a limited company incorporated in Hong Kong ("SLSBMB", "we", "us"). These Terms govern every use of SLSBMB AI (the "Service"), free or paid: our websites slsbmb.com and slsbmb.ai, the SLSBMB AI workspace, the free PROXY interview and business brief, AI Outreach Playbook, AI Contacts (the Contacts Shop and Contact Packs), Sending Engine, SLSBMB credits, and related support. The Service was previously also called Blackglass, and AI Outreach Playbook was previously called Outreach Plan and, before that, AI Market Scan. Renaming a product does not change these Terms.
These policies form part of these Terms: Refund, Cancellation and Suspension Policy, Acceptable Use Policy, Outbound Compliance Policy, Contact Sourcing and Suppression Policy, Data Processing Terms and Crypto Payment Terms. The Privacy Notice, Security, Subprocessors and Providers and Cookie and Landing Analytics Notice pages describe how we handle data. If documents conflict, the Refund, Cancellation and Suspension Policy prevails on payments and refunds, and these Terms prevail on everything else.
2. Business and professional use only
You may use the Service only for business or professional purposes, such as selling, fundraising, partnerships, hiring, press, sourcing, research or career outreach carried out in a professional capacity, and never for personal, family or household purposes. By using the Service or placing an order you confirm that you are at least 18 years old; that you act for a business or in your trade, business or profession and not as a consumer; that you have authority to bind the business you name; that the information you give us is accurate and complete; and that neither you nor your business is the subject of sanctions or located in a country or territory subject to comprehensive sanctions. If you use the Service for an organisation, "you" means that organisation and the individual using the Service.
If a mandatory law nevertheless treats you as a consumer, you expressly ask us to begin performing your order immediately after payment, and you acknowledge that any statutory right to cancel or withdraw ends, to the extent that law allows, once we have begun performing the order (for example by starting research, holding or retrieving contacts, buying domains or creating mailboxes) or have fully performed it.
3. Your account and workspace
You use the Service through your SLSBMB AI workspace, signing in with single-use email links, passkeys or other methods we offer. You are responsible for all activity in your workspace, including activity by team members you invite, and for keeping your email account, devices, passkeys and sign-in links secure. We may treat any instruction given through your workspace as given by you. Tell us promptly at a@slsbmb.com if you believe your workspace has been accessed without your authority.
4. Free features, descriptions and changes
The free interview, business brief, contact search previews and other free features are provided without any commitment and may be limited, changed or withdrawn at any time. Paid products are described at the point of purchase in SLSBMB AI. Descriptions, published example playbooks, calculators, estimates, reply-rate assumptions, capacity figures, timelines and demonstrations on our websites and in the workspace illustrate how the Service works. They are not promises of any output or result and do not form part of your order unless the order expressly says so.
We may change, improve, rename, replace or discontinue any part of the Service, including its features, methods, AI models, providers and infrastructure, at any time.
5. Orders, prices and payment
You place an order when you complete checkout in SLSBMB AI, or accept a written order or invoice from us, and accept these Terms. We accept the order when we receive exact confirmation of the payment or, for orders paid with credits, when the credits are captured. Before acceptance we may refuse, cancel or limit any order for any reason, including legal, sanctions, fraud, payment, abuse, provider, capacity or reputation risk.
Prices are shown in US dollars at checkout. They do not include taxes, duties or bank, card, network or currency-exchange charges, which you bear. You must pay the full invoiced amount without deduction or set-off. Launch prices, sales and promotional codes apply only as shown at checkout and only to the order they were applied to; they may end or change at any time.
You can pay by card (including supported device wallets) through Airwallex, by crypto through NOWPayments under the Crypto Payment Terms, by bank wire to the details on your invoice, or with SLSBMB credits. Card details are entered only on the payment provider's pages. A payment counts only when we receive exact confirmation from the provider or our bank; a redirect or success screen is not payment. Work starts only after that confirmation.
All payments are final and non-refundable, except only as set out in the Refund, Cancellation and Suspension Policy, which also governs renewals, cancellation, non-payment and payment disputes.
6. SLSBMB credits
SLSBMB credits are prepaid units that can be used only to buy services from SLSBMB inside SLSBMB AI. One credit is priced at US$1.00 when you buy it. Credits are not money, electronic money, a deposit or a security; they earn no interest; they cannot be withdrawn, redeemed or exchanged for cash; and they cannot be sold, transferred or moved to another workspace. Credits are posted only after exact payment confirmation.
Some purchases first hold credits and settle later. A contact order, for example, holds its maximum price and captures only what is delivered, as set out in the Contact Sourcing and Suppression Policy; returning the unused part of a hold to your wallet is part of that settlement and is not a refund. Promotional, complimentary or adjusted credits have no cash value. Credits are non-refundable, including when your workspace is suspended, closed or terminated. We may reverse credits that were posted by mistake or funded by a payment that is reversed, disputed or charged back.
7. AI Outreach Playbook
AI Outreach Playbook is a one-time digital research product that our AI system prepares from your confirmed business brief and public sources. Once payment is confirmed the work starts automatically, and the order is fully performed when the playbook is published to your workspace. Audience sizes and market figures are modelled estimates, not purchased contacts and not promised results. Any restart, regeneration or revision offered inside SLSBMB AI is provided on the terms shown there and is your only remedy if you are dissatisfied with a playbook.
8. Sending Engine
What it is. Sending Engine is a monthly service in which SLSBMB registers sending domains, creates mailboxes on our infrastructure, warms them up, finds and verifies contacts within your plan, sends the campaign emails prepared for your buyer segments on your behalf, and sorts replies into your workspace.
Your instructions to us. By buying Sending Engine you instruct and authorise SLSBMB to register sending domains for your campaigns, which may resemble your company or brand names; to create mailboxes using the sender names and identities you provide; to publish the related DNS records; to send campaign emails, follow-ups and warmup emails from those mailboxes in your name; to place your company name, your postal address and an unsubscribe mechanism in campaign emails; and to read, classify, route and act on replies, including suppressing addresses that opt out, object or bounce. Campaign emails are written by AI from your confirmed brief and published playbook and are sent automatically, without separate approval of each message. You can review your campaigns and pause or resume them in your workspace at any time, and you are responsible for reviewing what is sent in your name and pausing anything you do not want sent.
The infrastructure belongs to SLSBMB. Sending domains, mailboxes, IP addresses, DNS configuration, warmup history, sender reputation and the related provider accounts are registered, held and controlled by SLSBMB or its providers and remain SLSBMB's property. While your Sending Engine is paid and active, you have a non-exclusive, non-transferable right to have them used for your campaigns. We do not transfer domains or mailboxes to you. When your Sending Engine ends, we may retire, park, let expire, recondition or reuse them, but we will not use a domain that resembles your brand to impersonate you. We may replace domains, mailboxes or IP addresses at any time.
Shared infrastructure and warmup. Your mailboxes may share IP addresses, servers and other infrastructure with mailboxes used for other SLSBMB customers, and they take part in our warmup network, which exchanges automated correspondence with other mailboxes on our network. Mail providers, blocklists and recipients make their own filtering decisions, and sender reputation can be affected by factors outside our control, including the conduct of other senders.
Service periods and timelines. Billing starts at payment. The first service period runs for one calendar month from the date the payment is confirmed and includes setup and about 21 days of warmup, so it carries fewer campaign emails than later months; each later period starts when the previous one ends. Timelines, such as first campaign emails around day 22, depend on warmup, provider acceptance, your inputs, available contacts and our launch checks. They are targets, not guaranteed dates. Capacity figures describe 30 days at full capacity; contacts included in a plan are found as sending needs them, and unused allowances do not roll over.
9. AI Contacts
Contact searches, previews, holds, settlement and the use of delivered contacts are governed by the Contact Sourcing and Suppression Policy. Contact data comes from public web signals and third-party search and enrichment providers. It is not exclusive to you, it may also be delivered to other customers, and it is provided as is.
10. AI outputs
The Service uses artificial intelligence to interview you, research markets, estimate audiences, write emails, classify replies, draft responses and make other suggestions. AI outputs can be inaccurate, incomplete, outdated, inconsistent or unsuitable for your purpose; they can resemble outputs produced for others; and replies can be misclassified, missed or delayed. Outputs are business-research and drafting aids. They are not legal, compliance, data-protection, tax, financial, deliverability or other professional advice. You are solely responsible for reviewing outputs and for every decision you make and every message sent in your name.
11. Your responsibilities
You are solely responsible for your materials (including your brief, website, brand, sender identities, lists and instructions) and for your right to provide and use them; for the lawfulness, accuracy and truthfulness of your campaigns, offers and claims; for complying with every law that applies to your outreach and to your use of contacts and outputs, in every country concerned, including anti-spam, direct-marketing, privacy, data-protection, consumer-protection, employment and sanctions laws; and for following the Acceptable Use Policy and the Outbound Compliance Policy. You confirm that you own or are authorised to use every name, brand and trademark you ask us to use, including in sending domains and sender identities, and that every sender identity you provide belongs to a real person who has authorised its use.
SLSBMB's suppression, unsubscribe handling, pacing, checks and reviews exist to operate and protect the Service. They do not make SLSBMB responsible for your compliance and do not transfer any of your obligations to us.
12. Intellectual property and licences
SLSBMB and its licensors own the Service, including its software, methods, prompts, models, templates and know-how, and all improvements to them. You keep ownership of your materials and grant us a worldwide, royalty-free licence to use them to provide, secure and improve the Service. You may use the outputs delivered to you (including your brief, playbooks, emails and contact data) for your own business outreach once any price for them has been paid; you may not resell, publish or supply contact data or outputs to others as a data or research product. We may use de-identified and aggregated information and learnings from the Service to operate and improve it.
13. Customer reference
We may name you as a customer and show your name, logo, website and a description of the Service we provide to you on our websites and in our marketing. You can ask us to stop at any time by emailing a@slsbmb.com, and we will stop new uses within a reasonable time. We publish a playbook or other material containing your confidential information only with your permission.
14. Suspension and termination
We may suspend, restrict or terminate your access, any order, any campaign or any part of the Service immediately and without liability if you breach these Terms or a policy; if you fail to pay; if we suspect fraud, abuse, sanctions exposure or unlawful use; if your campaigns create complaint, deliverability, blocklisting, provider or reputation risk; if a provider, mail service, payment provider, registrar or authority requires it; or if continuing would expose SLSBMB, other customers or recipients to legal or operational risk. We may also end the Service or any part of it for any other reason by giving you notice.
You may stop using the Service at any time and can turn off automatic payments in SLSBMB AI under Billing. The financial consequences of suspension, termination and cancellation, including that paid amounts and credits are not refunded, are set out in the Refund, Cancellation and Suspension Policy. When your access ends, we may delete your workspace data as described in the Privacy Notice, so export anything you need beforehand.
15. No warranties
To the maximum extent permitted by law, the Service, all outputs and all contact data are provided "as is" and "as available", with all faults. We do not promise or warrant that the Service will be uninterrupted, timely, secure or error-free, or that it will produce any particular result, including replies, meetings, sales, hires, investment, deliverability, inbox placement, sender reputation, data accuracy or completeness, market size or the legal compliance of any campaign. All conditions, warranties and other terms that would otherwise be implied by statute, common law or otherwise, including as to quality, fitness for purpose, reasonable care and skill, time of performance and price, are excluded to the extent the law allows.
16. Limitation of liability
To the maximum extent permitted by law:
- SLSBMB is not liable, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, for any loss of profit, revenue, sales, business, contracts, opportunity or anticipated savings; loss of goodwill or reputation; loss, corruption or disclosure of data; damage to sender, domain or IP reputation, blocklisting, deliverability or inbox-placement problems; failed, delayed, misdirected or misclassified emails or replies; recipient complaints; fines, penalties or regulatory action; claims by third parties; the cost of substitute services; business interruption; or any indirect, consequential, special, incidental, exemplary or punitive loss, even if that loss was foreseeable or we were told it was possible.
- SLSBMB's total liability for all claims arising out of or in connection with the Service, these Terms and all orders, taken together, is limited to the amount you actually paid to SLSBMB for the specific product giving rise to the claim during the three months before the event giving rise to the first claim, or US$100 if you paid nothing in that period.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
You agree that these limits are reasonable, taking into account the price of the Service, the nature of outreach and of AI outputs, the risks that you control, and the steps you can take to protect yourself, such as reviewing outputs, pausing campaigns and insuring your business.
17. Indemnity
You will defend, indemnify and hold harmless SLSBMB and its directors, officers, employees, contractors and providers against all claims, demands, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to your materials; your campaigns, emails, offers and claims; your use of outputs or contact data; sending domains or sender identities used at your request; recipient complaints or regulatory inquiries about your outreach; your breach of these Terms, a policy or any law; or your infringement of anyone's rights.
18. Events outside our control
We are not responsible for any failure or delay caused by events outside our reasonable control, including failures or decisions of mail providers, blocklists, registrars, DNS, hosting, AI, data, search or payment providers; internet, power or network failures; cyber-attacks; changes in law or provider policies; sanctions; government action; epidemics; war; or natural events.
19. Time limit for claims
To the extent the law allows, any claim against SLSBMB must be notified to us in writing at a@slsbmb.com and brought within one year after the facts giving rise to it occurred; otherwise it is waived.
20. Changes to these Terms
We may update these Terms and the policies by publishing a new version with a new version label and effective date. The version you accepted applies to that order. A new version applies to orders, renewals, credit top-ups and use of the Service after its effective date. If you do not agree to a new version, stop using the Service and turn off automatic payments before your next renewal.
21. Governing law and disputes
These Terms, every order and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have exclusive jurisdiction, except that SLSBMB may bring proceedings to recover amounts owed or to protect its rights in any court of competent jurisdiction. To the extent the law allows, claims may be brought only individually and not as a plaintiff or member in any class, collective or representative proceeding.
22. General
These Terms, the policies and your accepted orders are the entire agreement between you and SLSBMB about the Service and replace all earlier statements, proposals and understandings. You confirm that you have not relied on any statement, estimate or representation that is not expressly set out in them. If any provision is invalid or unenforceable, it applies with the minimum change needed to make it enforceable, and the rest continues in full force. We may assign or transfer our rights and obligations; you may not do so without our written consent. A delay or failure to enforce a right is not a waiver of it. Provisions that by their nature should survive the end of these Terms, including those on payment, credits, ownership, warranties, liability, indemnity, claims and governing law, survive. No one other than you and SLSBMB has rights under these Terms, except that the persons protected by section 17 may rely on it. We may send notices to the email address of your workspace; you can send notices to a@slsbmb.com. These Terms are written in English, and any translation is for convenience only. Electronic acceptance and electronic records are valid and binding.